Privacy Policy hk4d – Data Protection Malaysian Users

Hk4d collects your personal information in several circumstances — during registration, during platform use, and through automated technologies such as cookies. All data collection is carried out for legitimate purposes and disclosed to users.

Information you provide directly:

• Full name as stated on your official identity document
• Identity card number (MyKad) or passport number for foreign nationals
• Date of birth for age verification
• Active email address for account communications
• Mobile phone number registered in your name
• Bank account or digital wallet details for transaction processing
• Identity document photos and selfie for the KYC process

Information collected automatically:

• IP address and device geolocation data
• Web browser type, operating system and device information
• Gaming activity data, including dates, times and wagering amounts
• Deposit and withdrawal transaction records
• Access logs and login session records
• Cookie data and similar tracking technologies

Every type of data we collect has a clear and legitimate purpose. hk4d does not use your data for any other purpose without your consent. Below is a list of data usage purposes:

• Account management: Creates, verifies and manages your user account on the hk4d platform
• Transaction processing: Processes deposits, withdrawals and all financial transactions efficiently and securely
• Identity verification (KYC): Verifies your identity to comply with legal requirements and prevent fraud
• Platform security: Detects and prevents fraudulent activity, money laundering and account abuse
• Service improvement: Analyses usage patterns to improve user experience and platform performance
• Service communications: Sends important notifications about your account, transactions and service updates
• Customer support: Helps resolve inquiries and complaints faster and more accurately
• Legal compliance: Fulfils reporting obligations to relevant authorities when required

Hk4d implements strict technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

Security measures we have in place:

• 256-bit SSL encryption for all data transmitted between your browser and our servers
• AES-256 encryption for all sensitive data stored in our database
• Two-factor authentication (2FA) is available and encouraged for all user accounts
• Continuous security monitoring and real-time intrusion detection system
• Strict access controls — only authorised staff may access user data
• Regular security audits conducted by certified independent parties
• Automatic data backup to ensure service continuity

Your personal data is retained for the duration of your active account and up to seven (7) years after account closure, in line with Malaysia's legal and tax compliance requirements.

Hk4d does not sell, rent, or exchange your personal data to any third party for marketing or commercial gain. However, in certain legitimate circumstances, data may be shared with the following parties:

• Payment service providers: Banks, digital wallet companies and payment processors used to handle your transactions — all bound by strict confidentiality agreements
• Licensed game providers: Gaming companies partnering with hk4d may receive the minimum game data necessary to deliver their services
• Legal authorities: If required by Malaysian law, court order or directive from a competent authority
• Identity verifiers: Third-party KYC service providers that assist in verifying user identity, subject to data protection agreements

The hk4d platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Cookies are small text files stored in your browser when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled as they are critical to platform operations
• Performance Cookies: Collects information on how users interact with the platform to help us improve functionality and performance
• Functional Cookies: Stores user preferences such as language, theme and display settings to deliver a more personalised experience
• Analytics Cookies: Helps us understand usage patterns to plan continuous platform improvements

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality. Please note that essential cookies cannot be disabled without impacting your ability to use your account.

As an hk4d platform user, you have certain rights regarding your personal data. hk4d fully respects and supports the exercise of these rights:

To exercise any of the above rights, contact the hk4d support team via live chat on the platform or our official email. Identity verification may be required before your request is processed.

The KYC (Know Your Customer) process is an unavoidable requirement for financial and gaming platforms operating responsibly. hk4d implements KYC to protect users and prevent illegal activities such as money laundering.

During the KYC process, you may be asked to provide:

• Clear photos of both sides of your identity card (MyKad) or passport
• A selfie while holding your identity document for liveness verification
• Recent proof of address such as a utility bill or bank statement (not older than 3 months)
• Proof of ownership of the payment method used, such as a screenshot of your e-bank statement

All submitted documents are stored in a secure environment and used solely for verification purposes. hk4d employs advanced encryption technology to protect all uploaded identity documents.

Hk4d has a strict policy against participation by individuals under the age of 18. This platform is not directed at children or minors and we do not knowingly collect or store personal data from minors.

• All registrations go through a strict age verification process
• Identity documents verified during KYC are used for definitive age verification
• Accounts found to be owned by minors will be closed immediately and all balances returned to the legal guardian
• If you believe someone under the age of 18 has registered a hk4d account, please contact us immediately

The hk4d platform integrates with various game providers and third-party service providers. While we ensure all selected providers meet high security standards, hk4d is not responsible for the privacy practices independently adopted by these entities.

• Game providers partnering with hk4d have their own privacy policies
• Your interactions with game providers through the hk4d platform are covered by our data protection practices
• Minimum technical data shared with game providers is limited strictly to what is necessary to deliver the gaming experience

Hk4d regularly evaluates and reviews all third-party providers to ensure they maintain appropriate data protection standards.

If you have any questions, concerns or complaints regarding how hk4d handles your personal data, we encourage you to contact us directly. We are committed to responding to every privacy inquiry promptly and transparently.

• Live Chat: Use the in-platform chat function on hk4d for urgent questions — responses within 2 minutes
• Privacy Email: [email protected] — for enquiries related to data rights and deletion requests
• Response Time: General inquiries are answered within 24 hours; data rights requests are processed within the timeframe stated in Section 6

Hk4d also reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a clearly indicated update date.